At IQ Supplement Labs, we are committed to providing exceptional customer service and ensuring that our customers are 100% satisfied. If you are not satisfied with the results of your supplements, please don't hesitate to reach out to us. We will do our best to resolve the issue in a timely and fair manner. We stand behind the quality of our products and strive to make sure that our customers never feel that their money has been wasted.
SHIPPING
At IQ Supplement Labs, we prioritize customer satisfaction and strive to create long-lasting relationships with our customers. Our goal is to provide top-notch customer service and ensure that your experience shopping with us is enjoyable and keeps you coming back.
Shipping is free for all orders. There is no minimum order quantity or price to qualify for free shipping.
Orders placed on our website are typically processed and shipped Monday through Friday via USPS. Once you receive your tracking information, please allow 48-72 business hours for the tracking to update. Orders placed on our website are typically processed within 1-2 business days for items that are in stock. This processing time is separate from the estimated delivery time. Please note that processing times may be longer on weekends or U.S. holidays, or for larger orders, international orders, orders that require additional customer information, or out-of-stock items. We appreciate your patience and understanding as we work to fulfill your order as efficiently as possible.
USPS SHIPPING
From USPS.com:
All priority shipping has an expected delivery time of 1, 2, or 3 business days and is based on the origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee.
DAMAGED OR MISSING PRODUCTS
At IQ Supplement Labs, we take great care to ensure that all orders are shipped safely and securely to ensure their safe arrival at their destination. If for any reason this is not the case, please don't hesitate to contact us and we will work with you to resolve the issue. Each case is treated individually and we will do our best to find a satisfactory resolution. If you believe that an item is missing from your order, please reach out to us and we will investigate the issue. To prevent fraudulent claims, we document and photograph all orders before they are shipped. Thank you for choosing our company, and please don't hesitate to reach out if you have any concerns or issues.
If you receive a damaged item or discover that something is missing from your order, please contact us as soon as possible. We will happily send out a replacement at no additional cost to you, but please make sure to notify us within 3 days of receiving your shipment. Thank you for shopping with us, and please don't hesitate to reach out if you have any issues with your order
RETURN POLICY*
We are happy to accept returns within 30 days of receiving your first order. If it is not a first time order we will gladly accept returns within 10 days from the time of purchase. This policy only applies to products that are unopened with the seal intact. The customer is responsible for any and all shipping fees incurred to complete the return process. Returns are very easy. The return process is as follows:
1) Email us at info@IQSupplementLabs.com to notify us of your return and the reasons for the return. (Along with your name, address, and order number)
2) Once you have received return confirmation from IQ Supplement Labs Please ensure the following
- Use a tracked delivery service as may not be able to process the refund if your items being returned are lost in the mail.
- Include the following info along with your returned items
-Name, Address, and Order Number
-Along with all unopened supplements, please ensure the seal is intact on the supplement, otherwise we may not be able to process the return.
Please allow up to 7 business days after we have received your product for your refund, refund will be processed minus a $15 Shipping/Handling and Processing fee.
*Returns and Refunds Policy only apply to purchases made on iQsupplementLabs.com.
REFUND POLICY*
If you are not totally satisfied with the results of any IQ Supplement Labs supplements for any reason, we are happy to provide refunds within 30 days of receiving your first order. THE 30 DAY REFUND POLICY ONLY APPLIES TO FIRST TIME ORDERS and does not apply to any auto ship orders that are not a first time order. The customer is responsible for any and all shipping fees incurred to complete the refund process. Refunds are very easy and the process is as follows:
1) Email us at info@IQSupplementLabs.com to notify us of your intention and the reasons for the refund. (Along with your name, address, and order number)
2) Once you have received refund confirmation from IQ Supplement Labs Please ensure the following
- Use a tracked delivery service as we may not be able to process the refund if your items being returned are lost in the mail.
- Include the following info along with your returned items
-Name, Address, and Order Number
-Along with any used or unused product and any empty bottles
Please allow up to 7 business days after we have received your product for your refund, the refund will be processed minus a $15 Shipping/Handling and Processing fee.
*Returns and Refunds Policy only apply to purchases made on iQsupplementLabs.com.
ADDRESS:
6521 Steubenville Pike #1011
Pittsburgh, PA 15205
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